First off, we apologize to all our hosted customers for two consecutive outages in last 24 hours which resulted in downtime of 15 minutes and 60 minutes respectively.
What went wrong?
Our billing server had an unexpected issues at data center which required a manual restart – this should have been simple enough. But due to some issue, server was stuck while restart operation. Although the application server (HTTP Server + DB) was running all the time during both outages, it interacts with billing server – and when it failed to do so, many of you saw following error:
“Plan for this account has been expired. Contact your account owner”
What we’re doing to avoid this in future?
Note: As much as I’d like to put this in simple words but if you’re not a web expert you might not understand this part but we’d still like to keep things transparent with all of you.
First two changes are to be implemented immediately within 48 hours.
Once again, we apologize for this inconvenience.